ae77 Privacy Policy

1. Introduction

ae77 operates as Bangladesh's trusted online gaming platform, offering cricket betting, live casino, slots, crash games, and fish shooting games accessible to players aged 21 and above. We take the privacy of our users seriously. This Privacy Policy outlines what personal information ae77 collects when you use our website and services, the purposes for which it is processed, how it is stored, who may access it, and the rights available to you as a user.

By accessing or using the ae77 platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform. This policy applies to all users of ae77 based in Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

2. Information We Collect

To provide you with a secure, personalised, and legally compliant gaming experience, ae77 collects the following categories of personal information during the registration and account management process:

• Identity information: full name, date of birth, nationality, and a copy of a government-issued identity document where verification is required.
• Contact information: email address and mobile phone number used for account communication and security alerts.
• Financial information: transaction histories, deposit and withdrawal records, and payment method identifiers (e.g. bKash mobile number, Nagad account reference, Rocket number) — note that full card or banking credentials are never stored directly by ae77.
• Technical information: IP address, browser type and version, device identifiers, operating system, and time-zone setting (Bangladesh Standard Time, UTC+6).
• Usage and behavioural data: pages visited, games played, wager amounts, session duration, and in-app navigation patterns collected via anonymous analytics tools.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless explicitly required by a responsible gaming self-assessment process you voluntarily initiate.

3. How We Use Your Information

ae77 uses the personal data collected for the following specific and lawful purposes only:

• Account registration and management: to create, maintain, and secure your ae77 player account, verify your identity, and process login authentication.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported local bank transfers, and to maintain accurate transaction records for your account.
• Service improvement and personalisation: to analyse how users engage with ae77 games, identify technical issues, and improve the overall platform experience for Bangladesh-based players.
• Communications: to send you transactional notifications (e.g. deposit confirmations, withdrawal approvals), security alerts, and promotional communications where you have opted in to receive them.
• Responsible gaming compliance: to monitor betting patterns and account activity for signs of problem gambling, to enforce self-exclusion requests, and to apply deposit limits or cooling-off periods as requested by the account holder.

4. Disclosure of Your Information

ae77 does not sell, rent, or trade your personal data to any third party under any circumstances. Your information may be disclosed only in the following strictly limited situations:

• Payment service providers: ae77 shares the minimum necessary data with payment processors (including bKash, Nagad, and Rocket) solely to authorise and complete your requested financial transactions. These providers operate under their own privacy policies and are bound by contractual data protection obligations.
• Legal obligations: ae77 may disclose personal data when required to do so by applicable law, a valid court order, regulatory inquiry, or law enforcement request. In such cases we will disclose only the minimum data required to satisfy the legal obligation.
• Fraud prevention and security: in cases where ae77 has reasonable grounds to believe fraudulent activity, money laundering, or a serious threat to platform security is occurring, relevant data may be shared with appropriate investigative bodies.

ae77 does not share personal data with advertisers, marketing agencies, data analytics brokers, or any commercial third party for commercial gain. We will never monetise your personal information.

5. Data Security

ae77 implements a layered security architecture to protect personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive account data at rest, role-based access controls that restrict internal data access to authorised personnel only, regular security audits and vulnerability assessments, and two-factor authentication options for player accounts.

While ae77 applies industry-standard security practices, no online platform can guarantee absolute security. In the event of a data breach that affects your personal information, we will notify affected users promptly and take immediate steps to contain and investigate the incident.

6. Cookies and Tracking Technologies

ae77 uses cookies and similar tracking technologies to operate the platform correctly and to understand how players use our site. We deploy two categories of cookies: (a) Essential cookies, which are strictly necessary for the platform to function — they enable session management, login persistence, and security checks. These cannot be disabled without impairing platform functionality. (b) Analytics cookies, which collect anonymous, aggregated data about how users navigate ae77 pages. This data is used exclusively to identify usability issues and improve the player experience. No personally identifiable information is linked to analytics cookies.

You may control cookie settings through your browser preferences. Disabling essential cookies will prevent you from logging into your ae77 account. ae77 does not use targeted advertising cookies, retargeting pixels, or social media tracking scripts on its platform pages.

7. Data Retention

ae77 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected. For active accounts, personal data is retained for the lifetime of the account plus a minimum period required to comply with financial record-keeping obligations and fraud prevention requirements. If you close your ae77 account, we will securely delete or anonymise your personal data within a reasonable timeframe, except where retention is required by applicable law or where the data is needed to resolve an ongoing dispute or enforce our Terms and Conditions. Transaction records tied to your account may be retained for a longer period as required by applicable financial regulations in Bangladesh.

8. Your Data Rights

As a user of the ae77 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team using the email address at the bottom of this page:

• Right of access: you may request a copy of the personal data ae77 holds about you, along with information about how it is processed.
• Right of rectification: if any personal data ae77 holds about you is inaccurate or incomplete, you have the right to request its correction.
• Right to erasure: you may request that ae77 delete your personal data where it is no longer necessary for the purpose it was collected, subject to any overriding legal retention obligations.
• Right to restrict processing: in certain circumstances you may request that ae77 limit the way your personal data is used while a dispute or verification request is pending.

ae77 will acknowledge your data rights request within 5 business days and aim to fulfil it fully within 30 calendar days. Where a request is particularly complex or numerous, we may extend this period by a further 30 days and will notify you accordingly.

9. Third-Party Payment Processors

To process deposits and withdrawals, ae77 integrates with third-party payment service providers including bKash, Nagad, Rocket, and Upay, as well as local bank transfer services such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. When you initiate a financial transaction, the minimum necessary data (such as your registered mobile number or account reference) is passed securely to the relevant payment provider to complete the transaction. ae77 does not store full banking credentials or complete card details on its own servers.

Each payment provider operates under its own privacy policy and data protection practices. ae77 is not responsible for how third-party payment providers process your data once it has been passed to them for transaction completion. We encourage you to review the privacy policy of any payment provider you use alongside ae77.

10. Protection of Minors

ae77 is strictly an adults-only platform. Our services are available exclusively to individuals aged 21 and above. We do not knowingly collect, store, or process personal data belonging to persons under the age of 21. If ae77 discovers or has reasonable grounds to believe that personal data of a person under 21 has been submitted to the platform, that account will be suspended immediately, the data will be securely deleted, and any associated funds may be held pending investigation. If you are a parent or guardian and believe a minor has registered on ae77, please contact our support team immediately at [email protected] so we can take prompt corrective action.

11. Changes to This Privacy Policy

ae77 reserves the right to update or modify this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to the services we offer, or improvements to our data handling practices. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via their registered email address.

Your continued use of the ae77 platform after any changes have been posted constitutes your acceptance of the revised Privacy Policy. We recommend checking this page periodically to stay informed of any updates.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ae77 handles your personal data, please contact our Data Protection team. We are committed to responding to all privacy-related enquiries promptly and transparently.

Email: [email protected] — our support team operates 24/7 and will acknowledge your enquiry within 2 business days.